New Online Banking Q&A

Central State Bank new Online Electronic Banking Solution will feature a Multi-factor Authentication (MFA) through out-of-band delivery of security codes via SMS and voice for both our consumer and commercial customers. Below you will find questions and answers to help you access your accounts online.

1. The password I used in the old system does not work. How am I supposed to log in?

You will not need your old password when logging into this new system. Here are the steps you will take to log in:

  1. Type in your previous Log in ID.
  2. Click “First Time User”.
  3. Click Login.
  4. Choose a phone or email to receive your temporary Secure Code.
  5. Enter in your Secure Code.
  6. Accept the First Time User disclaimer.
  7. Update your Profile information.
  8. Establish a new Password.

Please note: The next time you log in, you will be prompted to receive a second Secure Code to register your browser. This is a new security feature required by federal law. The importance of this security feature is, should someone ever access your Login ID and Password information, they cannot log into your online banking unless they are at your computer. You will go through this process again in the future if you ever reset the Cookies on your browser.

2. I have lost the recurring and/or future dated transfers that were set up in the old system. Where are they? What do I have to do?

Recurring and/or future dated transfers did not convert in the internet banking upgrade. All recurring transfers and/or loan payments previously scheduled will need to be reassigned on the new internet banking site by the customer. For a listing of previously scheduled transfers, please contact a Personal Banker who will provide the customer with a secure message. These transfers will then need to be reassigned on the new site for use on or after July 9, 2013.

3. I only use Bill Pay, never signed up for Internet Banking how do I get to my Bill Pay?

  1. Type in your Log in ID used in Bill Pay.
  2. Select “First Time User”.
  3. Click Login.
  4. Select a phone or email to receive your temporary Secure Code.
  5. Enter in your Secure Code.
  6. Accept the First Time User disclaimer.
  7. Update your Profile information.
  8. Establish a new Password.

Please note: The next time you log in, you will be prompted to receive a second Secure Code to register your browser. This is a new security feature required by federal law. The importance of this security feature is, should someone ever access your Login ID and Password information, they cannot log into your online banking unless they are at your computer. You will go through this process again in the future if you ever reset the Cookies on your browser.